Behavioral Health

Your team's mental health can directly affect their quality of work. Unfortunately, some people can be reluctant to discuss their mental health. There's a lot you can do to create a happier, healthier workplace — and it all begins with an open conversation.
getting support

Getting Support

There are a few ways members can get help when they need it.

In-person appointments
If your employee would prefer an in-person appointment, they should reach out to their primary care physician or mental health professional. Once your employee's condition has been determined, their doctor will begin treatment or connect them with a mental health specialist to develop a care plan.

Virtual visit appointment
Your employee's in-network physician or mental health professional may offer virtual visits. Your team has access to virtual visits, allowing for convenient access to mental health specialists and resources to treat conditions such as anxiety, depression, panic disorders, and more.

Call a medical professional
Your team members can call the Member Service number on the back of their Highmark ID card to request to speak with a Highmark behavioral health specialist. Or they can call 1-888-BLUE-428 (1-888-258-3428) to be connected to a specially trained Blues On Callsm registered nurse any time of the day, any day of the week. From there, they can assist your team members with symptom assessments, provide general health-related information, and discuss their options for treatment with in-network providers. Most importantly, these conversations are always kept strictly confidential.

quick resources

Quick Resources

If somebody from your team needs help finding care, they have options.

  • Call their primary care physician or behavioral health specialist.
  • For help finding an in-network provider, call My Care NavigatorSM at 1-888-BLUE-428.
  • Use the Find a Doctor search on the member website.
  • Call the Member Service number on the back of their Highmark ID card to ask to speak with a Highmark behavioral health specialist.
  • Call 1-888-BLUE-428 (1-888-258-3428) to be connected to a specially trained Blues On Call registered nurse.
  • Call a Highmark wellness coach at 1-800-650-8442, Monday - Friday, 8:30 a.m. - 8:30 p.m. ET for help with stress or sleep management.

If you or someone you know is in crisis, contact the Suicide Prevention Lifeline at 1-800-273-TALK (8255), or dial 911 in case of emergency.

We're here for you and your team.

It's important to keep your employees happy and healthy — and we hope this guide will help do just that. If you have questions or concerns about how Highmark can help improve the lives of your team, we'd love to chat.

“Blues On Call” is a service mark of the Blue Cross Blue Shield Association.