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Behavioral Health

Your member's behavioral health can directly affect their physical health, wellbeing and their quality of work. The National Network of Depression Centers says depression ranks in the top 3 workplace issues, with family crisis and stress. The US Surgeon General recently said that people do not feel that their workplace is supporting their mental health and well-being in the way they need. Some people may not even be aware they are struggling, and some are reluctant to seek treatment. There's a lot you can do to create a happier, healthier workplace — and it all begins with knowing how to support your member's behavioral health.
getting support

Getting Support

There are many ways your members can get help when they need it.

In-person visits
If your member would like to see a doctor in-person, he/she/they should reach out to their PCP or behavioral health professional. Their doctor may begin treatment or connect them with a mental health specialist to develop a care plan.

Virtual visits
Your member's in-network doctor or mental health professional may offer virtual visits. The doctor will let members know if they offer virtual visits and how to schedule an appointment.

Your members can also visit Well360VirtualHealth.com for convenient video visits with mental health specialists and find resources to treat conditions such as anxiety, depression, sleep disorders, and more.*

*Cost sharing will apply.  For behavioral health therapy and psychiatry cost sharing, please see your Outpatient Mental Health benefit.

quick resources

Speak with a medical professional

If you or your members need help finding care, we offer several resources. Most importantly, these conversations are always kept strictly confidential.

  • Call your PCP or behavioral health specialist.
  • Call My Care NavigatorSM at 1-888-BLUE-428 for help finding an in-network provider,
  • Or use the Find a Doctor search on the member website.
  • Call 1-888-BLUE-428 (1-888-258-3428) to be connected to a specially trained Blues On Call registered nurse, any time of the day, any day of the week.
  • Call the Member Service number on the back of your Highmark ID card and ask to speak with a Highmark behavioral health specialist.
  • Call a Highmark wellness coach at 1-800-650-8442, Monday - Friday, 8:30 a.m. - 8:30 p.m. ET for help with stress or sleep management.
  • Visit Well360VirtualHealth.com. Members can schedule a video appointment for help with concerns like anxiety, depression, sleep concerns and more.

If you or someone you know is in crisis, contact the Suicide Prevention Lifeline at 1-800-273-TALK (8255), or dial 911 in case of emergency.

We're here for you and your team.

It's important to keep your employees happy and healthy — and we hope this guide will help do just that. If you have questions or concerns about how Highmark can help improve the lives of your team, we'd love to chat.

“Blues On Call” is a service mark of the Blue Cross Blue Shield Association.