Contact Us

For questions about our company or website, use the mailing address provided or fill out the form below.

Members

Do not use the form below to ask questions about your health coverage or to provide confidential personal health information.

If you are a Highmark plan member with questions about your coverage, call the member service number on the back of your insurance card (hours vary depending on plan).

For anything else, call 1-800-241-5704

(TTY/TDD: 711)

Monday through Friday

8:00 a.m. to 5:00 p.m. EST

Have your Member ID card handy.

Providers

Do not use this mailing address or form for provider inquiries. Use Highmark’s provider portal, Availity^®, for all your routine eligibility, benefit, and claim inquiries. For non-routine inquiries that require analysis and/or research, contact Highmark’s Provider Service Center at the appropriate number for your region.

Provider & Clinical Service Contact Information

Reporting Fraud

Do not use this mailing address or form to report fraud. If you suspect fraud, contact Highmark's Financial Investigations and Provider Review (FIPR) Department.

Contact Highmark for help

Our mailing address is:

Highmark
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
(412) 544-7000
(TTY/TDD: 711)

DO NOT USE THE FORM below to ask questions about your health coverage or to provide confidential personal health information.

Fields marked with an asterisk (*) are required.

All fields required.

Questions/Comments - DO NOT include personal health information

First Name

Last Name

Street Address

City

Zip Code

Telephone Number

May we leave a message if you are not available?

Yes

No

If yes, what is the best time to call?

8 a.m. - 11 a.m. EST

11 a.m. - 2 p.m. EST

2 p.m. - 5 p.m. EST

Email Address

Highmark is a registered mark of Highmark Inc. © {currentyear} Highmark Inc., All Rights Reserved.

All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration and/or to one or more of its affiliated Blue companies.

Highmark Blue Cross Blue Shield and Highmark Blue Shield are Medicare Advantage HMO, PPO, and/or Part D plans with a Medicare contract. Enrollment in these plans depends on contract renewal. Highmark Wholecare offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal. Highmark Health Options Duals offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal. ®Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield plans.

The following entities, which serve the noted regions, are independent licensees of the Blue Cross Blue Shield Association: Western and Northeastern PA: Highmark Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Choice Company, Highmark Health Insurance Company, Highmark Coverage Advantage Inc., Highmark Benefits Group Inc., First Priority Health, First Priority Life Insurance Company, Highmark Care Benefits Inc., Highmark Senior Health Company, or Gateway Health Plan, Inc. d/b/a Highmark Wholecare. Central and Southeastern PA: Highmark Inc. d/b/a Highmark Blue Shield, Highmark Benefits Group Inc., Highmark Health Insurance Company, Highmark Choice Company, Highmark Senior Health Company, or Gateway Health Plan, Inc. d/b/a Highmark Wholecare. PA: Your plan may not cover all your health care expenses. Read your plan materials carefully to determine which health care services are covered. For more information, call the number on the back of your member ID card or, if not a member, call 866-459-4418. Delaware: Highmark BCBSD Inc. d/b/a Highmark Blue Cross Blue Shield or Highmark BCBSD Health Options Inc. d/b/a Highmark Health Options. Highmark Health Options Duals is offered by Highmark Blue Cross Blue Shield. West Virginia: Highmark West Virginia Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Health Insurance Company, Highmark Senior Solutions Company, or Highmark Health Options West Virginia Inc. d/b/a Highmark Health Options and Highmark Blue Cross Blue Shield. Highmark Health Options Duals is offered by Highmark Blue Cross Blue Shield. Visit https://www.highmarkbcbswv.com/networkaccessplan to view the Access Plan required by the Health Benefit Plan Network Access and Adequacy Act. You may also request a copy by contacting us at the number on the back of your ID card. Western NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Cross Blue Shield. Northeastern NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Shield.