Home Prescription Delivery and Medical Equipment FAQ
Home Prescription Delivery
How do you set up prescription delivery?
It’s quick and easy to get your prescription delivered right to your home. And, you’ll likely save money. To set up your prescription delivery, grab your Highmark card and call Express Scripts at (800) 282-2881. They are available 24/7 to help switch your prescriptions to home delivery. Or, log in to your Highmark member website and select “Prescriptions.” On the next screen, click “Mail Order Savings” to go to the Express Scripts website. Follow the on-screen prompts to set up your prescription delivery.
Can you get 90-day prescriptions delivered?
Yes, if the prescription is for a 90-day supply. Talk to your doctor to find out if they can change your prescription to a three-month supply.
Are prescription refills available early?
Depending on your situation, you may be able to get a home delivery of a prescription refill early. Call the Member Services team — the number is on the back of your Highmark Blue Cross Blue Shield card — to learn more. You can also contact us using the Highmark member portal.
Do local pharmacies offer home delivery of prescriptions?
Some pharmacies offer delivery. Call your pharmacy to find out if they offer home prescription delivery. Or, move your prescriptions to our home prescription delivery service using Express Scripts. Call 1-855-686-9786 to learn more.
How long will it take for home prescription delivery to begin?
It typically takes 5 to 7 business days for a new prescription to arrive. The Express Scripts website has the most up to date information about your prescriptions.
Can you switch home delivery prescriptions to a local pharmacy?
To switch to a local pharmacy, cancel your mail order prescription and request a new prescription from your provider. Note that the price for the prescription may increase at a local pharmacy. You can compare prices for home delivery prescriptions and local pharmacy costs on the Express Scripts website.
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Durable medical equipment
Can you get durable medical equipment delivered?
Often you can get home medical equipment delivered. Please contact your provider to understand your options.
How much does it cost to get durable medical equipment delivered?
There shouldn’t be a delivery charge for home medical equipment delivery. Please contact your provider if you have questions about delivery costs.
Highmark Blue Cross Blue Shield serves the 29 counties of western Pennsylvania and 13 counties of northeastern Pennsylvania. Highmark Blue Shield serves the 21 counties of central Pennsylvania and also provides services in conjunction with a separate health plan in southeastern Pennsylvania. Highmark Blue Cross Blue Shield West Virginia serves the state of West Virginia plus Washington County. Highmark Blue Cross Blue Shield Delaware serves the state of Delaware. Highmark Western and Northeastern New York Inc., serves eight counties in Western New York under the trade name Highmark Blue Cross Blue Shield of Western New York and serves 13 counties in Northeastern New York under the trade name Highmark Blue Shield of Northeastern New York. Each of these companies is an independent licensee of the Blue Cross Blue Shield Association. Blue Cross, Blue Shield and the Blue Cross and Blue Shield symbols are registered marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration.
This website is operated by Highmark, Inc. and is not the Health Insurance Marketplace website. This website does not display all Qualified Health Plans available through the Health Insurance Marketplace website. To see all available Qualified Health Plan options, go to the Health Insurance Marketplace website at HealthCare.gov.
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