Frequently Asked Questions
Get answers to health insurance questions, COVID questions and learn about Highmark health insurance products and services.
Read FAQ about popular topics like ACA, health insurance, COVID, Highmark Healthy Kids, home delivery prescriptions and more. Learn about health insurance definitions in the glossary.
Popular FAQ
COVID-19 FAQ
If you think you have COVID-19, please visit the Centers for Disease Control (CDC) website for safety measures you can take to prevent spreading it to others.
Call the telephone number on the back of your insurance card for Highmark Blue Cross Blue Shield Member Service. This phone number is specific to your plan and benefits.
When to get boosters depends on things like your age, and when you got your last vaccine and more. Read about staying up to date with COVID-19 boosters on the CDC website.
Highmark Healthy Kids FAQ
There are no income limits for CHIP. Your child can be covered on CHIP regardless of household income or employment status.
There aren't any pre-existing condition limits to qualify for CHIP.
You can enroll in CHIP anytime throughout the year.
Home Delivery Prescriptions FAQ
It’s quick and easy to get your prescription delivered right to your home. And, you’ll likely save money. To set up your prescription delivery, grab your Highmark card and call Express Scripts at (800) 282-2881. They are available 24/7 to help switch your prescriptions to home delivery. Or, log in to your Highmark member website and select “Prescriptions.” On the next screen, click “Mail Order Savings” to go to the Express Scripts website. Follow the on-screen prompts to set up your prescription delivery.
Yes, if the prescription is for a 90-day supply. Talk to your doctor to find out if they can change your prescription to a three-month supply.
Depending on your situation, you may be able to get a home delivery of a prescription refill early. Call the Member Services team — the number is on the back of your Highmark Blue Cross Blue Shield card — to learn more.
