Frequently Asked Questions

Get answers to health insurance questions, COVID questions and learn about Highmark health insurance products and services.

Read FAQ about popular topics like ACA, health insurance, COVID, Highmark Healthy Kids, home delivery prescriptions and more. Learn about health insurance definitions in the glossary.

Popular FAQ


Do you think you have COVID-19?

If you think you have COVID-19, please visit the Centers for Disease Control (CDC) website for safety measures you can take to prevent spreading it to others.

What’s the phone number to call for questions about benefits or insurance coverage?

Call the telephone number on the back of your insurance card for Highmark Blue Cross Blue Shield Member Service. This phone number is specific to your plan and benefits.

What's the best time of year to schedule COVID booster shots?

When to get boosters depends on things like your age, and when you got your last vaccine and more. Read about staying up to date with COVID-19 boosters on the CDC website.

Highmark Healthy Kids FAQ

Are there income limits for CHIP?

There are no income limits for CHIP. Your child can be covered on CHIP regardless of household income or employment status.

Are children’s pre-existing conditions covered?

There aren't any pre-existing condition limits to qualify for CHIP.

What are the dates and deadlines to enroll in CHIP?

You can enroll in CHIP anytime throughout the year.

Home Delivery Prescriptions FAQ

How is prescription home delivery set up?

It’s quick and easy to get your prescription delivered right to your home. And, you’ll likely save money. To set up your prescription delivery, grab your Highmark card and call Express Scripts at (800) 282-2881. They are available 24/7 to help switch your prescriptions to home delivery. Or, log in to your Highmark member website and select “Prescriptions.” On the next screen, click “Mail Order Savings” to go to the Express Scripts website. Follow the on-screen prompts to set up your prescription delivery.

Can 90-day prescriptions be delivered to a home?

Yes, if the prescription is for a 90-day supply. Talk to your doctor to find out if they can change your prescription to a three-month supply.

Are prescription refills available early?

Depending on your situation, you may be able to get a home delivery of a prescription refill early. Call the Member Services team — the number is on the back of your Highmark Blue Cross Blue Shield card — to learn more.