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Behavioral Health

Your member’s behavioral health can directly affect their physical health, wellbeing and their quality of work. The National Network of Depression Centers says depression ranks in the top 3 workplace issues, with family crisis and stress.

The US Surgeon General recently said that people do not feel that their workplace is supporting their mental health and well-being in the way they need. Some people may not even be aware they are struggling, and some are reluctant to seek treatment. There’s a lot you can do to create a happier, healthier workplace — and it all begins with knowing how to support your member’s behavioral health.

getting support
Highmark offers in-person and virtual behavioral health options that are affordable, easy to access, and effective.

A quick note on coverage

Behavioral health coverage varies by plan. This brochure may list resources that aren’t included in your plan. If you have questions about your member’s benefits, call your Highmark client manager.

To find care, you can:

  • Use the Find a Doctor search tool on your member website.
  • Download the Highmark app from your app store to find care nearby.
  • Call the Member Service team at the number on the back of your Highmark member ID card.

There are several options when it comes to getting your members the care they need. Your members can:

  • Start by finding a trusted primary care provider (PCP). Most PCP can offer behavioral health support and discuss specialized treatment
  • Call Member Service at the number on the back of your ID card and ask to speak with a Highmark behavioral health specialist. These professionals can help you find an in-network provider, connect you to virtual resources, or answer your questions about accessing behavioral health resources.
  • Schedule a visit with an in-network mental health provider, either in person or via a virtual visit.
  • Schedule a virtual visit with a therapist or psychiatrist at well360virtualhealth.com or by downloading the Well360 Virtual Health app. Therapists can treat adults and children 10 and up. A psychiatrist can treat and prescribe medicine for members 18 and up.
  • Talk to a specially trained Blues On CallSM registered nurse, any time, any day of the week by calling 888-BLUE-428 (1-888-258-3428).
  • Talk to a Highmark wellness coach to get help managing stress or improving your sleep by calling 800-650-8442, Monday – Friday.

Take note of these important hotlines:

Suicide Prevention Lifeline

In crisis? Call the Suicide Prevention Lifeline at 1-800-273-TALK (8255), or 911. If you prefer, you can also chat online by visiting suicidepreventionlifeline.org/chat or texting HOME to 741741

National Domestic Violence Hotline

National Domestic Violence Hotline If you’re experiencing domestic violence, call the National Domestic Violence Hotline at 800-799-7233 or 800-787-3224 (TTY).

watering can watering a flower

Highmark Community Support

This service connects your members to social service support in your community. Members can search for local food pantries, housing and financial assistance, transportation, personal safety, and more. To access these resources, members can visit highmark.findhelp.com. Then click on Health, and Mental Health Resources.

For additional support, visit the website found on the back of your member ID card to access:

Sharecare® – A digital health hub that offers personalized health programs and resources.

Blue365℠ – A program that offers health and wellness discounts to help you stay healthy and active.

WholeHealth Living – For discounts through the largest alternative medicine network in the nation.

We're here for you and your team.

It's important to keep your employees happy and healthy — and we hope this guide will help do just that. If you have questions or concerns about how Highmark can help improve the lives of your team, we'd love to chat.

To determine the availability of services under your health plan, please review your member materials for details on benefits, conditions and exclusions or call the number on the back of your ID card.

Sharecare is a registered trademark of Sharecare, LLC., an independent and separate company that provides a consumer care engagement platform for Highmark members. Sharecare is solely responsible for its programs and services, which are not a substitute for professional medical advice, diagnosis or treatment. Sharecare does not endorse any specific product service or treatment. Health care plans and the benefits thereunder are subject to the terms of the applicable benefit agreement.

Blues On Call is a service mark of the Blue Cross and Blue Shield Association with Blue365 is a registered mark of the Blue Cross Blue Shield Association.

My Care Navigator is a service mark of Highmark Inc.

Well360 Virtual Health is made available with support from Amwell. Amwell is a trademark of American Well Corporation and may not be used without written permission. American Well is an independent company that provides telemedicine services and does not provide Blue Cross and/or Blue Shield products orservices. American Well is solely responsible for their telemedicine services.