Highmark is committed to providing an inclusive and accessible website. We strive to implement, maintain, and improve the accessibility of our digital experience by following accessibility standards and guidelines. We know that accessibility is an ongoing process, and that standards and guidelines are subject to change.
As part of our commitment to inclusivity, we strive to ensure that our products conform to the World Wide Web Consortium’s Web Content Accessibility Guidelines (W3C WCAG) Version 2.1 Level AA requirements to the maximum extent possible. These guidelines explain how to make web content more accessible for people with disabilities. We also conduct WCAG 2.1 AA audits and provide ongoing accessibility support to internal stakeholders who support and publish to the website.
We continue to look for solutions to increase the accessibility of our website. If you experience any difficulty accessing our website, please visit our contact page and fill out the online form or get our phone number and mailing address.
How to zoom in on your screen
Some people like to zoom into the screen or web browser in order to see things better. Here are a few ways to do this, depending on your setup:
In Windows, press the Windows key and plus sign (+) at the same time to zoom in. You can also use the "Magnifier" application under "Accessories."
On a Mac, go to "System Preferences," open "Universal Access" and select the "Seeing" tab. Check the box under "Zoom" to "On."
On your Apple device, tap "Settings," then "General," then "Accessibility." Tap the "Zoom" button and toggle it "On."
How to change the colors or fonts on a page
Some people like to change colors or fonts to see words more clearly. Most web browsers have options to do this:
In Internet Explorer, go to "Tools," then "Internet Options," on to "General." From here, select "Colors, Fonts, or Accessibility."
In Mozilla Firefox, choose "Options," then "Content," then finally "“Fonts Colors."
In Safari, select "Preferences," "Appearance" tab, and then hit the "Select…” button next to the font fields.
In Chrome, go to "Preferences," activate the "Show advanced settings" link, go to the "Web content" heading and change the "Font size," "Customize fonts" in other ways, or set default "Page zoom."
We recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.
How to find and use a screen reader
Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Many people who cannot perceive what is on the screen will use them to allow audible access to web content.
There are free options available including NVDA for Windows and VoiceOver for Mac. We recommend JAWS for Windows and Mac users. You can use this with your favorite web browser.
Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. By pressing the down arrow in JAWS, for example, you are able navigate through items on the page. JAWS will also accept Braille input.
How to use accessibility tools on mobile
There are a lot of great features right on your smart phone. iOS and Android alike provide many tools to help you access what you love. VoiceOver for iOS and TalkBack for Android are the screen readers that come built-in.
To turn on VoiceOver, go to "Settings," then "General," to "Accessibility," and then turn "VoiceOver" on.
You can set the "Accessibility Shortcut" to "VoiceOver” from the "Accessibility" page in order to triple-click the "Home" button to toggle VoiceOver on and off. TalkBack has a similar feature.
"Zoom," "Magnifier," "Invert Colors," "Color Filters," and "Reduce White Point" are other features and tools on iOS that you can use. These are also available through the "Accessibility Shortcut."
All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration and/or to one or more of its affiliated Blue companies. This website is operated by Highmark, Inc. and is not the Health Insurance Marketplace website. It also does not display all Qualified Health Plans available through the Health Insurance Marketplace website. To see all available Qualified Health Plan options, go to the Health Insurance Marketplace website at HealthCare.gov.
Highmark Blue Cross Blue Shield or Highmark Blue Shield are Medicare Advantage HMO, PPO, and/or Part D plans with a Medicare contract. Enrollment in these plans depends on contract renewal. ®Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. Benefits and/or benefit administration may be provided by or through the following entities, which are independent licensees of the Blue Cross Blue Shield Association: Western and Northeastern PA: Highmark Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Choice Company, Highmark Health Insurance Company, Highmark Coverage Advantage Inc., Highmark Benefits Group Inc., First Priority Health, First Priority Life or Highmark Senior Health Company. Central and Southeastern PA: Highmark Inc. d/b/a Highmark Blue Shield, Highmark Benefits Group Inc., Highmark Health Insurance Company, Highmark Choice Company or Highmark Senior Health Company. PA: Your plan may not cover all your health care expenses. Read your plan materials carefully to determine which health care services are covered. For more information, call the number on the back of your member ID card or, if not a member, call 866-459-4418. Delaware: Highmark BCBSD Inc. d/b/a Highmark Blue Cross Blue Shield. West Virginia: Highmark West Virginia Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Health Insurance Company or Highmark Senior Solutions Company. Visit our website to view the Access Plan required by the Health Benefit Plan Network Access and Adequacy Act. You may also request a copy by contacting us at the number on the back of your ID card. Western NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Cross Blue Shield. Northeastern NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Shield.
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