For questions about our company or website, use the mailing address provided or fill out the form below.
Do not use this form to ask questions about your health coverage or to provide confidential personal health information. If you are a Highmark plan member with questions about your coverage, call the member service number on the back of your insurance card (hours vary depending on plan). You can also contact our dedicated member service representatives through Twitter (@HighmarkHelp) or Facebook between 8 a.m. and 9 p.m., seven days a week. Please do not share personal health information or other private information on social media unless you are using a direct message on Twitter or a private message on Facebook.
For anything else, call 1-800-241-5704
Monday through Friday
8:00 a.m. to 5:00 p.m. EST
Have your Member ID card handy.
Do not use this mailing address or form for provider inquiries. Providers in need of assistance should contact provider services at 800-241-5704 (toll-free).
Do not use this mailing address or form to report fraud. If you suspect fraud, contact Highmark's Financial Investigations and Provider Review (FIPR) Department.
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099