Press Releases

Thursday, February 22, 2024

Highmark monitoring Change Healthcare cyber security issue

PITTSBURGH (February 22, 2024) — On Wednesday, Feb. 21, Change Healthcare (a healthcare technology company), announced that they had been compromised by a cyber event. 

Change Healthcare disconnected its systems to prevent further impact, and as a result, some providers that use Change Healthcare services are prevented from processing and submitting prescription drug and medical claims to insurance companies – including Highmark – for payment.

We are working with providers that use Change Healthcare on identifying alternative methods to submit claims for payment.

Until the issue is resolved, some members may be issued written prescriptions or may have their prescription transferred to another pharmacy that was not affected. Because not all prescriptions and pharmacies will be affected, members should try to fill their prescriptions as they normally would.

Members who have difficulty filling a prescription should contact their prescribing provider.  

About Highmark Inc.
One of America's leading health insurance organizations and an independent licensee of the Blue Cross Blue Shield Association, Highmark Inc. (the Health Plan) and its affiliated health plans (collectively, the Health Plans) work passionately to deliver high-quality, accessible, understandable, and affordable experiences, outcomes, and solutions to customers. Highmark Inc. and its Blue-branded affiliates proudly cover the insurance needs of approximately 7 million members in Pennsylvania, Delaware, New York and West Virginia. Its diversified businesses serve group customer and individual needs across the United States through dental insurance and other related businesses. For more information, visit