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Mission, Vision, Values & Behaviors

Mission: Who we are

Highmark Health is an interdependent system designed to deliver high quality, accessible, understandable and affordable experiences, outcomes and solutions for our customers.

Vision: What we aim to do

Highmark Health's dedicated and respected employees will be leaders in the health care industry, working to improve the total health care experience of our customers.

Values: What we believe in

  • People Matter
    Every person contributes to our success. We strive for an inclusive culture, regarding people as professionals, and respecting individual differences while focusing on the collective whole.
  • Stewardship
    Working to improve the health of the communities we serve and wisely managing the assets which have been entrusted to our care
  • Trust
    Earning trust by delivering on our commitments and leading by example
  • Integrity
    Committing to the highest standards encompassing every aspect of our behavior including high moral character, respect, honesty, and personal responsibility
  • Customer-focused Collaboration
    Because no one person has all the answers, we actively seek to collaborate with each other to achieve the right outcomes for our customers
  • Courage
    Empowering each other to act in a principled manner and to take appropriate risks to do what is right to fulfill our mission
  • Innovation
    Committing to continuous learning and exploring new, better, and creative ways to achieve our vision
  • Excellence
    Being accountable for consistently exceeding the expectations of those we serve

Behaviors: How we get it done

Customer First

We place the customer at the center of everything we do

Transformational Leadership

We are driven to create the future of health care

Trust Working Together

We collaborate to achieve shared success

Purposeful Execution

We value outcomes, not activity