Privacy Statement 

Personal data collected by Highmark Health Options Duals may be used by HHO for many reasons, including analysis of how and when the website gets visited, for development of Highmark Health Options Duals services or for changes in the content and appearance of this website. Aggregate data on visitors' home servers may be used for internal purposes or provided to third parties. Individually identifying information, such as names, postal and email addresses, phone numbers and other personal information that visitors voluntarily provide to Highmark Health Options Duals may be added to Highmark Health Options Duals' databases and/or used for future calls and mailings regarding website updates, new products and services, upcoming events, and for other purposes that comply with federal and state law.

Highmark Health Options Duals may contact website visitors regarding membership issues, including specific issues affecting a member and general issues affecting groups of members, for example, changes to the Member Handbook, privacy statement, business practices or Highmark Health Options Duals policies.

Highmark Health Options Duals does not sell its member lists. Unless otherwise authorized by a visitor or validly requested by governmental authorities or legal process, Highmark Health Options Duals does not distribute its members’ specific information to outside persons or firms unless a disclosure is needed for the member’s care, payment of members’ claims, or the necessary operations of the health plan.

Highmark Health Options Duals may disclose to its affiliates and service providers that assist in meeting the needs of Highmark Health Options Duals member’s personal information of users that has been collected through its website, as permitted by law. Information collected by Highmark Health Options Duals affiliates and service providers may also be shared with Highmark Health Options Duals as permitted by law. Information disclosed by users online may be re-disclosed if needed to respond to the user’s requests and inquiries. Highmark Health Options Duals affiliates and service providers are required to follow no less than the privacy and confidentiality standards of law.

While Highmark Health Options Duals may provide links to other websites, a link on the Highmark Health Options Duals website is not and should not be construed as an endorsement of the content, viewpoint, policies, products or services provided or advertised on the linked site. Website visitors linking to other sites receive messages about leaving the Highmark Health Options Duals website. Once a visitor leaves the Highmark Health Options Duals website by linking to a site not maintained by Highmark Health Options Duals, the visitor should become familiar with the online privacy statement of the linked website before accessing or supplying information.

Although Highmark Health Options Duals makes reasonable efforts to protect user information from unauthorized use or alteration, users should be aware that there is always some risk in sending information over the Internet. Highmark Health Options Duals uses commercially reasonable security features; however, the confidentiality of any communication or material transmitted to/from the Highmark Health Options Duals website or email cannot be guaranteed. Highmark Health Options Duals only grants access to personal information to those employees, affiliates, service providers, and other third parties as required by law, as required to provide health care products and services or as the user permits.

For private health matters, members of Highmark Health Options Duals or their authorized representatives are encouraged to contact Highmark Health Options Duals by telephone at the number listed on the member identification cards.

Highmark Health Options Duals will provide website visitors with a summary of their personally identifiable information retained by Highmark Health Options Duals from online sessions, upon request by mail, email or phone. Website visitors may modify, correct, change or update personally identifiable information that Highmark Health Options Duals has collected online by contacting Highmark Health Options Duals via regular mail, email or telephone.

To the extent that Highmark Health Options Duals is able to determine the age of website visitors by their submissions to or communications with Highmark Health Options Duals, Highmark Health Options Duals will not knowingly collect or post information from individuals under age 18 without consent of a parent or guardian.

If registration is required on the Highmark Health Options Duals website for offered services and a visitor submits information through the website that indicates the visitor is a minor, the minor's parent or guardian will be contacted regarding the registration. If the parent or guardian agrees, the registration processing will continue. If the parent or guardian indicates a desire to withdraw the registration, Highmark Health Options Duals will provide instructions to the parent or guardian for deletion of the registration. No information collected through the Highmark Health Options Duals website from users self-identified as minors will be used knowingly for any direct marketing or promotional purposes.

The Highmark Health Options Duals Compliance Program regarding privacy and security of user information includes oversight of privacy practices, training of employees and maintenance and updates to security systems. Highmark Health Options Duals will investigate privacy and security complaints through its Compliance Officer or Security Officer.

This online Privacy Statement is subject to change at any time and should be reviewed by interested website visitors periodically. Questions or concerns regarding use of online information may be directed to Highmark Health Options Duals by clicking Contact Us or from the footer of any Highmark Health Options Duals web page.