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Change Healthcare data breach


We are aware Change Healthcare has confirmed data was compromised in its February cyber incident.

Highmark is working with Change and United HealthGroup to fully understand the nature and extent of the impact on our members and customers. We will continue to support our members as more information becomes available.

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Contact Us

For questions about our company or website, use the mailing address provided or fill out the form below.

Members

Do not use this form to ask questions about your health coverage or to provide confidential personal health information. If you are a Highmark plan member with questions about your coverage, call the member service number on the back of your insurance card (hours vary depending on plan). You can also contact our dedicated member service representatives through Facebook, Instagram, and X (formerly Twitter) between 8 a.m. and 5 p.m., Monday through Friday. Please do not share personal health information or other private information on social media unless you are using a private message.

For anything else, call 1-800-241-5704

(TTY/TDD: 711)

Monday through Friday

8:00 a.m. to 5:00 p.m. EST

Have your Member ID card handy.

 

Providers

Do not use this mailing address or form for provider inquiries. Use Highmark’s provider portal, Availity®, for all your routine eligibility, benefit, and claim inquiries. For non-routine inquiries that require analysis and/or research, contact Highmark’s Provider Service Center at the appropriate number for your region.

Provider & Clinical Service Contact Information

Reporting Fraud

Do not use this mailing address or form to report fraud. If you suspect fraud, contact Highmark's Financial Investigations and Provider Review (FIPR) Department.

Contact Highmark for help

Our mailing address is:

Highmark
Fifth Avenue Place
120 Fifth Avenue
Pittsburgh, PA 15222-3099
(412) 544-7000
(TTY/TDD: 711)

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