Occasionally, a refund or reconciliation might be necessary, including an accidental double payment or your plan premiums changing from one plan year to the next.
If you need further assistance, please contact us at the Member Service number on the back of your ID card.
If you are locked out of the eBill system, please contact us at the Member Service number on the back of your ID card.
The best way to resolve a situation like this is to talk to a customer service representative directly. Please call the Member Service phone number on the back of your Member ID Card.