eBill Help FAQ

How do you set up an eBill account?
  • If you are a direct pay Individual or Medicare member, register for the member portal to pay your monthly premiums online. 
  • Upon logging into the member portal for the first time, look for the "Pay Premium" tab. 
  • You can choose payment methods, set up recurring payments, and select your contact preferences for premium related notifications. 
How do you add a payment method?
  1. Click the blue plus button on the Pay Invoice screen or Payment Methods Module 
  2. Select your payment method 
  3. Fill out the required fields 
  4. Click Add Payment 
How do you remove a payment method?
  1. Visit the Pay Invoice or the Payment Methods module 
  2. Select the payment method you would like to remove  
  3. Click Remove Payment 
  4. Click Remove
Which payment methods can you use?

  • Credit/Debit Cards: We accept all major credit cards and debit cards.
  • Bank Account: You can pay with a checking account or provide your account information for direct withdraw.

How do you cancel recurring payments?
  1. Visit the Recurring Payments module 
  2. Click Remove Recurring Payment
  3. Click Yes, Remove
How can you change your contact preference?
  • Go to Member Profile
  • Select Contact Preferences 
  • You can opt-in to email or text notifications, or opt-out of notifications entirely 
  • You can opt-in or out of paperless invoicing 
What if you’re owed a premium payment refund? What if you owe additional money on a premium payment?

Occasionally, a refund or reconciliation might be necessary, including an accidental double payment or your plan premiums changing from one plan year to the next. 

If you need further assistance, please contact us at the Member Service number on the back of your ID card.

What if you’re locked out of the system?

If you are locked out of the eBill system, please contact us at the Member Service number on the back of your ID card.

How do you get a canceled health plan reinstated?

The best way to resolve a situation like this is to talk to a customer service representative directly. Please call the Member Service phone number on the back of your Member ID Card.

If you end your health plan, when will your final payment be due?
  • You will receive a notification about when your final payment will occur and the period of coverage it is associated with. 
  • If you believe you are still being billed beyond your final payment, please contact us at the Member Service number on the back of your ID card.