eBill Help FAQ

1. Click the blue plus button on the Pay Invoice screen or Payment Methods Module 
2. Select your payment method 
3. Fill out the required fields 
4. Click Add Payment 

1. Visit the Pay Invoice or the Payment Methods module 
2. Select the payment method you would like to remove  
3. Click Remove Payment 
4. Click Remove

• Credit/Debit Cards: We accept all major credit cards and debit cards.
  
• Bank Account: You can pay with a checking account or provide your account information for direct withdraw.

1. Visit the Recurring Payments module 
2. Click Remove Recurring Payment
3. Click Yes, Remove

• Go to Member Profile
• Select Contact Preferences 
• You can opt-in to email or text notifications, or opt-out of notifications entirely 
• You can opt-in or out of paperless invoicing 

Occasionally, a refund or reconciliation might be necessary, including an accidental double payment or your plan premiums changing from one plan year to the next. 

If you need further assistance, please contact us at the Member Service number on the back of your ID card.

If you are locked out of the eBill system, please contact us at the Member Service number on the back of your ID card.

The best way to resolve a situation like this is to talk to a customer service representative directly. Please call the Member Service phone number on the back of your Member ID Card.

• You will receive a notification about when your final payment will occur and the period of coverage it is associated with. 
• If you believe you are still being billed beyond your final payment, please contact us at the Member Service number on the back of your ID card.