A telehealth, or online doctor visit, is an easy way to get nonemergency care anytime, anywhere.
Once the app loads, preparing for your appointment is easy.
You’ll create your HHO account by entering details like your name, email address and more.
Sharing a little about how you’re feeling and when you’re free will help book your visit.
Use your HHO on the Go mobile app or web browser to begin.
Connecting with a doctor online is easy with HHO on the Go. For your visit, you'll:
Online doctor visits are used when it’s not an emergency. Some conditions that can get treated online are:
Highmark Health Options members age 18 and older can also use online doctor visits for mental health care.
Therapists provide online counseling for:
Psychiatrists provide diagnosis and medication management services online for ongoing conditions like:
Online doctor visits are also available for people seeking treatment for addiction.
HHO on the Go visits are available at no cost to Highmark Health Options members.
For the best connection:
Note, Google Chrome is the preferred browser, but Microsoft Edge and Firefox should work as well.
Any Highmark Health Options member qualifies for an urgent care online doctor visit. Therapy and psychiatry are available only to Highmark Health Options members age 18 and older.
Depending on your symptoms, you may get a prescription during your online visit. If this happens, your doctor or health care provider will send it digitally to your pharmacy. You'll pick up your medicines the same way you would for in-person visits.
Note, narcotics may not be prescribed during an online doctor visit.
Yes. There are a few terms that describe online visits.
Our online doctor visit services fall under the American Academy of Family Physicians (AAFP) telemedicine category. They’re defined as “the practice of medicine using technology to deliver care at a distance.” Sometimes these are called virtual visits. Telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at a distance.”
With Highmark Health Options, you'll get the same great care from our online doctors, therapists, and psychiatrists that you’d get in person.