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  2. HHO - West Virginia
  3. WV Medicaid and CHIP
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  5. HHO Telehealth

Telehealth doctor visits

A telehealth, or online doctor visit, is an easy way to get nonemergency care anytime, anywhere.

Download HHO on the Go

Get ready for your appointment by downloading the free HHO on the Go app on your smartphone or tablet. 

Download on the Apple App Store
Get it on Google Play

Steps for using telehealth

Once the app loads, preparing for your appointment is easy.

1. Set up your account 

You’ll create your HHO account by entering details like your name, email address and more. 

2. Select your symptoms and appointment time 

Sharing a little about how you’re feeling and when you’re free will help book your visit.

3. Start your online appointment 

Use your HHO on the Go mobile app or web browser to begin. 

Learn more about HHO on the Go

Connecting with a doctor online is easy with HHO on the Go. For your visit, you'll: 

 

  1. Use the app or website to make an appointment for that day.  
  2. Get an email with a direct link to your session 15 minutes before your time. 
  3. Enter your information and sign a digital consent form. 
  4. Begin your visit when your provider joins.

Online doctor visits are used when it’s not an emergency. Some conditions that can get treated online are: 

  • Allergies and asthma 
  • Animal and insect bites (minor) 
  • Bronchitis, colds, and coughs 
  • COVID-19 symptoms 
  • Flu, mild fever, and earaches 
  • Headaches and nausea 
  • Pink eye and eye infections 
  • Poison oak and poison ivy 
  • Rash and skin infections 
  • Sinus infections, sore throats and laryngitis 
  • Sprains and strains 
  • Urinary tract infections (UTIs) 

Highmark Health Options members age 18 and older can also use online doctor visits for mental health care.  

 

Therapists provide online counseling for: 

  • Anxiety, depression and stress  
  • LGBTQ topics 
  • Life transitions and more 

 

Psychiatrists provide diagnosis and medication management services online for ongoing conditions like: 

  • Bipolar disorder 
  • Eating disorders 
  • Depression 
  • Insomnia and OCD 
  • Panic attacks and PTSD 

Online doctor visits are also available for people seeking treatment for addiction. 

HHO on the Go visits are available at no cost to Highmark Health Options members.

For the best connection: 

  • Use the HHO on the Go app on your Apple or Android smartphone or tablet.  
  • Connect over Wi-Fi and close all other apps.  
  • Don’t forget to check that your camera and microphone work. 

Note, Google Chrome is the preferred browser, but Microsoft Edge and Firefox should work as well. 

Any Highmark Health Options member qualifies for an urgent care online doctor visit. Therapy and psychiatry are available only to Highmark Health Options members age 18 and older.

Depending on your symptoms, you may get a prescription during your online visit. If this happens, your doctor or health care provider will send it digitally to your pharmacy. You'll pick up your medicines the same way you would for in-person visits. 

 

Note, narcotics may not be prescribed during an online doctor visit. 

Yes. There are a few terms that describe online visits.  

 

Our online doctor visit services fall under the American Academy of Family Physicians (AAFP) telemedicine category. They’re defined as “the practice of medicine using technology to deliver care at a distance.” Sometimes these are called virtual visits. Telehealth is defined as “electronic and telecommunications technologies and services used to provide care and services at a distance.”  

 

With Highmark Health Options, you'll get the same great care from our online doctors, therapists, and psychiatrists that you’d get in person. 

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