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  2. HHO - West Virginia
  3. WV Medicaid and CHIP
  4. Health and Wellness
  5. Know the Best Place to Go

Know the best place to go 

Not sure where to get care if you’re sick or injured? 

Here’s a helpful guide for where to visit based on common symptoms.

Primary Care Doctor 

Visit during regular office hours for:

  • Checkups, ongoing care, and medicine refills
  • Nausea, vomiting, diarrhea
  • Minor burns and rashes
  • Flu shots and other vaccines
  • Shortness of breath
  • Back pain
  • Sprains, strains
  • Cold and flu-like symptoms
  • Headaches, migraines
  • Sore throat
  • STI, urinary tract infection

Urgent Care

Visit outside your doctor’s office hours for:

  • Most conditions listed for primary care
  • Broken bone with no broken skin
  • Cuts needing stitches
  • Allergic reaction

Online doctor visits

Use 24/7 online doctor visits for:

  • Most conditions listed for primary care
  • Appointments for therapy and psychiatry

Ask your doctor or therapist if an online doctor visit is available through their office.

Emergency Room or 911

Get care right away for:

  • Head injury or unconscious
  • Broken bone out of place
  • Chest pain
  • Overdose or poisoning
  • Difficulty speaking
  • Weakness on one side (face or limbs)
  • Shortness of breath
  • Eye injury 

Remember, referrals aren’t needed for emergency medical care. 

Help is available

  • Call the 24-hour Nurse Line with questions at 1-833-957-0020 (TTY: 711)
  • If you’re having a medical emergency, call 911. 
  • If you're having a mental health emergency, call 988.