Highmark is committed to providing an inclusive and accessible website. We strive to implement, maintain, and improve the accessibility of our digital experience by following accessibility standards and guidelines. We know that accessibility is an ongoing process, and that standards and guidelines are subject to change.
As part of our commitment to inclusivity, we strive to ensure that our products conform to the World Wide Web Consortium’s Web Content Accessibility Guidelines (W3C WCAG) Version 2.1 Level AA requirements to the maximum extent possible. These guidelines explain how to make web content more accessible for people with disabilities. We also conduct WCAG 2.1 AA audits and provide ongoing accessibility support to internal stakeholders who support and publish to the website.
We continue to look for solutions to increase the accessibility of our website. If you experience any difficulty accessing our website, please visit our contact page and fill out the online form or get our phone number and mailing address.
Some people like to zoom into the screen or web browser in order to see things better. Here are a few ways to do this, depending on your setup:
Some people like to change colors or fonts to see words more clearly. Most web browsers have options to do this:
We recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.
Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Many people who cannot perceive what is on the screen will use them to allow audible access to web content.
There are free options available including NVDA for Windows and VoiceOver for Mac. We recommend JAWS for Windows and Mac users. You can use this with your favorite web browser.
Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard. By pressing the down arrow in JAWS, for example, you are able navigate through items on the page. JAWS will also accept Braille input.
There are a lot of great features right on your smart phone. iOS and Android alike provide many tools to help you access what you love. Let’s have a look at a few of those tools:
VoiceOver for iOS and TalkBack for Android are the screen readers that come built-in.
To turn on VoiceOver, go to “Settings,” then “General,” to “Accessibility,” and then turn “VoiceOver” on.
You can set the “Accessibility Shortcut” to “VoiceOver” from the “Accessibility” page in order to triple-click the “Home” button to toggle VoiceOver on and off. TalkBack has a similar feature.
“Zoom,” “Magnifier,” “Invert Colors,” “Color Filters,” and “Reduce White Point” are other features and tools on iOS that you can use. These are also available through the “Accessibility Shortcut.”