You have rights when in the care of a paid caregiver.
Tell us right away if you think a caregiver has hurt or harmed you or another Highmark Health Options member.
There are many kinds of wrong actions that harm both adults and children. These actions are critical incidents.
Basic needs are the things we need to live day-to-day, like:
Physical harm may include:
Actions like these may cause mental harm:
Financial harm may be caused by:
As a reminder, these are examples. If something happens that doesn’t seem right, it could be a critical incident. Wrong actions are critical incidents.
If you have questions about wrong actions or want to file a report, please call Member Services at 1-833-957-0020 (TTY: 711), Monday-Friday, 8 a.m.–5 p.m.