My Healthy Flex Card

Benefit highlights 

Here are some approved items and allowance details.

Remember, these are only highlights. Your plan may approve additional item categories.

Duals

Using your card

Here are some important things to know about using this benefit. 

Activate your card 

To begin using your benefits, you’ll need to activate it. Simply follow the instructions on your card.

Use the MyHealthyFlex website

You can go online to get helpful details about using your card, like: 

• Benefit balances 
• Approved products 
• Participating stores in your area 
• Order history 
• Instructions for using an app

VISIT WEBSITE

Report card lost or stolen

If your card is lost or stolen, please call 1-833-623-2619 (TTY 711). 

Help is available

Healthy Flex Card Member Services is available, Monday - Friday: 8 a.m. - 8 p.m., when you have questions about: 

• Shopping in a participating retailer 
• Using your card for payment 
• Ordering items from the Healthy Flex catalog 
• Paying your utilities bill with your card 

CALL 1-833-623-2619 (TTY 711)

_{¹ Special supplemental benefits are for people who are chronically ill with long-term conditions like diabetes, asthma, obesity, immunodeficiency, functional challenges, and behavioral health. You also need to be at risk of going to the hospital and need extra help from care management. There are other conditions that may qualify you for benefits. Highmark will help determine if you qualify for these benefits and may ask you for more information. Not all members will qualify.}

_{² The SSBCI eligibility requirement doesn't apply for 2025 Duals members.}