Have a question or want more information about Highmark Medicare D-SNP coverage or Medicaid coverage?
Use the contact information below to get in touch.
Duals Member Services: 1-855-401-8251
Duals Select Member Services: 1-844-722-5837
TDD/TTY: 711 or 1-800-232-5460
Provider Services: 1-855-401-8251
Highmark Health Options Duals Member Service Representatives are available Oct. 1 through March 31: 7 days a week, 8 a.m. – 8 p.m., and April 1 through Sept. 30: Monday – Friday, 8 a.m. – 8 p.m.
Provider Services at Highmark Health Options are available Monday–Friday, 8 a.m.–5 p.m. Contact with questions regarding provider disputes, appeals, claims, prior authorizations, and more. Refer to the latest Provider Manual for details.
Claims Inquiries and Administrative Reviews (Provider Disputes)
Highmark Health Options
Claims Review
PO Box 890414
Camp Hill, PA 17089-0402
Fax: 1-833-202-9390
Appeals and Grievances
Highmark Health Options
Appeals and Grievances
P.O. Box 890416
Camp Hill, PA 17089-0416
Fax: 1-855-401-8251
Member Services: 1-844-325-6251
LTSS: 1-855-401-8251
TDD/TTY: 711 or 1-800-232-5460
Provider Services: 1-844-325-6251
Highmark Health Options Member Services is available Monday–Friday, 8 a.m.–8 p.m. If you have a question about your coverage, check the member handbook.
ATENCIÓN: Si usted habla español, servicios de asistencia lingüística, de forma gratuita, están disponibles para usted. Para asistencia en español llame al 1-844-325-6251.
ATANSYON: Si ou pale kreyòl ayisyen, sèvis asistans lang, gratis, disponib pou ou. Pou asistans nan kreyòl ayisyen rele 1-844-325-6251.
Provider Services at Highmark Health Options are available Monday–Friday, 8 a.m.–5 p.m. Contact with questions regarding provider disputes, appeals, claims, prior authorizations, and more. Refer to the latest Provider Manual for details.
Claims Inquiries and Administrative Reviews (Provider Disputes)
Highmark Health Options
Claims Review
P.O. Box 890402
Camp Hill, PA 17089-0402
Fax: 1-833-202-9390
Appeals and Grievances
Highmark Health Options
Appeals and Grievances
P.O. Box 106004
Pittsburgh, PA 15230
Highmark Health Options Duals is offered by Highmark Blue Cross Blue Shield. Highmark BCBSD Inc. d/b/a Highmark Blue
Cross Blue Shield offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal.
Medicare Ombudsman Website
Best Available Evidence
H7710_24_4461_M_2025_B
Last updated on March 25, 2025.
