Through Highmark’s case workers and provider partners, Highmark’s team asks “non-health” questions to help identify identify SDoH factors impacting our members. By getting to root causes, we can help members overcome barriers and reach their best version of health. Questions related to the following areas are addressed:
Financial Resource Strain
Safe and Stable Housing
Childcare Access and Affordability
If a member has a social barrier to health, our team connects the member to organizations and resources within their community. Any member of the public can search thousands of free or reduced-cost services by zip code to help meet food, housing, medical, and financial needs via the Highmark Community Support platform.
Community investment in Social Care
Addressing social barriers to health also requires commitment and investment at the community level. Highmark uses tools such as the Community Health Management Hub® and hundreds of public and clinical data sets to understand the challenges facing specific communities.
Highmark then works with local community groups and leaders to co-create innovative approaches that will help improve community health and reduce health disparities.
Learn about SDoH programs near you
Social Determinants of Health programs are available to members across the country with dedicated community investments in Delaware, Pennsylvania, Northeastern New York, Western New York and West Virginia.
All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration and/or to one or more of its affiliated Blue companies. This website is operated by Highmark, Inc. and is not the Health Insurance Marketplace website. It also does not display all Qualified Health Plans available through the Health Insurance Marketplace website. To see all available Qualified Health Plan options, go to the Health Insurance Marketplace website at HealthCare.gov.
Highmark Blue Cross Blue Shield or Highmark Blue Shield are Medicare Advantage HMO, PPO, and/or Part D plans with a Medicare contract. Enrollment in these plans depends on contract renewal. ®Blue Cross, Blue Shield and the Cross and Shield symbols are registered service marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield plans. Benefits and/or benefit administration may be provided by or through the following entities, which are independent licensees of the Blue Cross Blue Shield Association: Western and Northeastern PA: Highmark Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Choice Company, Highmark Health Insurance Company, Highmark Coverage Advantage Inc., Highmark Benefits Group Inc., First Priority Health, First Priority Life or Highmark Senior Health Company. Central and Southeastern PA: Highmark Inc. d/b/a Highmark Blue Shield, Highmark Benefits Group Inc., Highmark Health Insurance Company, Highmark Choice Company or Highmark Senior Health Company. PA: Your plan may not cover all your health care expenses. Read your plan materials carefully to determine which health care services are covered. For more information, call the number on the back of your member ID card or, if not a member, call 866-459-4418. Delaware: Highmark BCBSD Inc. d/b/a Highmark Blue Cross Blue Shield. West Virginia: Highmark West Virginia Inc. d/b/a Highmark Blue Cross Blue Shield, Highmark Health Insurance Company or Highmark Senior Solutions Company. Visit our website to view the Access Plan required by the Health Benefit Plan Network Access and Adequacy Act. You may also request a copy by contacting us at the number on the back of your ID card. Western NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Cross Blue Shield. Northeastern NY: Highmark Western and Northeastern New York Inc. d/b/a Highmark Blue Shield.
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