Member Account Login FAQ

• To recover your username, go to the Login page for your member account and select “Forgot username or password?” to begin the password recovery process.
• You’ll need your member ID card to recover your username.
  
• You must complete the username recovery process within 30 minutes.
  
• Follow the steps to recover your username.
• You may need to try other email addresses especially if you’ve changed your email address recently.  

1. If you get an error message when you try to log in that isn’t related to your username or password, you may need to try again later.  

2. If you get an error message saying your username or password is wrong, invalid or unrecognized, refresh your browser and make sure that:

• There are no typos in your username or password.
• You entered in your full email address, including the .com. Make sure it is the same email address you used when you created the account.
• Caps lock is turned off.

1. If you still cannot log in, go to the Login page for your member account and select “Forgot username or password?” to begin the password recovery process.

2. Follow the steps to recover your password.

3. Reset your password when prompted. Choose a strong password that you haven’t used before.

If we sent you an email to recover your password but you didn’t get it, check your spam and junk mail folders.  

• Try a different browser. For example, if you’re in Edge, switch to Chrome (or vice versa) and try to log in to your member account again.
  
• Clear your cache, cookies or search history and then try to log in to your member account again.
• Call the Member Services number on the back of your ID card for additional assistance.