After you enroll
Congratulations on applying for a Highmark Health Options Duals (HMO SNP).
Here’s what you can start doing now and some of the ways we’ll communicate with you before your D-SNP coverage begins.
Get an early start
You can begin using our tools for setting up your new D-SNP benefits as soon as you apply. Not waiting means you can use your benefits as soon as you need them.
Health plan steps
To save time when you need care, you can:
Prescription drug steps
If you need prescriptions covered and filled, you can:
Have questions? Call us.
Call Member Services: 1-833-957-0025 (TTY: 711), Monday–Friday, 8 a.m.–5 p.m.
Your D-SNP communications
These are some of the communications you’ll receive before your coverage begins.
Member Access Card with Confirmation Letter
When you’re approved, you’ll get a confirmation letter with your Member Access card via U.S. Mail. This is the card you’ll need whenever you get care or a prescription filled.
Member Packet
You can review D-SNP benefits documents and helpful information when you receive your Member Packet.
Welcome phone call
Our Member Services Team will call to welcome you and talk about scheduling a Health Risk Assessment (HRA) with your Primary Care Physician (PCP). Your HRA helps identify any areas you may need to work on to stay healthy.