Hearing Services

Based on your D-SNP, your hearing benefits include hearing exams and hearing aids. Learn about what is covered before visiting your eye doctor.

Your D-SNP Hearing Benefits

Evaluations, like diagnostic hearing and balance tests to help decide if you need medical treatment, are covered as outpatient care when done by your:

• Doctor
• Audiologist
• Other qualified provider

You may also have a $0 copay for some hearing services. Please check your D-SNP Evidence of Coverage (EOC) for details.

Hearing Exams

Highmark Wholecare D-SNP members will have one routine hearing exam with a TruHearing provider covered each year. To make an appointment, you can call TruHearing at 1-844-763-4240 (for TTY, dial 711).

Hearing Aids

Up to two (one for each ear) TruHearing branded hearing aids are covered with your D-SNP.

Hearing Aid Benefits

If you need hearing aids, here are some things to know:

• Your D-SNP plan has its own set of rules for how often you can get new hearing aids. Please check your D-SNP EOC for hearing aid timing.
• You must see a TruHearing provider to use this benefit. Call 1-844-763-4240 to schedule your appointment (for TTY, dial 711).
• Hearing aid benefits are limited to TruHearing’s Select Advanced and Premium hearing aids which are available in many styles and colors.
• Ear molds and hearing aid accessories are not covered.

Hearing Aid Purchases

When you buy TruHearing hearing aids, your purchase includes:

• Unlimited follow-up provider visits within first year for fitting and adjustment services
• 60-day trial period
• Three-year extended warranty for replacement or repair of lost or damaged hearing aids
• Rechargeable model or 80 batteries per aid plus an additional box containing 120 batteries for non-rechargeable model

Note, if you buy items that aren’t covered by your D-SNP you’ll pay for the cost upfront.