Your D-SNP may provide you with money every three months to help you pay for over-the-counter (OTC) items, like:
No matter if you want to lose weight, stop smoking or manage pain, your OTC allowance will get refilled every three months.
When you’re ready to buy plan-approved OTC items, you can choose how to complete your purchase.
To place your order online, visit the vendor website
After browsing your catalog, if you’d like to place an order over the phone, call:
1-855-350-0074 (TTY 711)
Monday-Saturday, 8 a.m. – 5 p.m.
Saturday, 10 a.m. – 5 p.m.
Once you find your items in your catalog, you can complete the catalog form, or save an order form to complete, and mail it to:
Fieldtex Products
2921 Brighton Henrietta TL Road
Rochester, NY 14623
When you start using your OTC benefits, here are some important benefit details to know:
If you have additional OTC benefit questions, please review your Diamond D-SNP EOC or check your Ruby D-SNP EOC. You can also call Member Services at 1-800-392-1147 (TTY 711).
2025 DIAMOND D-SNP EOC - Coming Soon
2025 SOUTH EASTERN PENNSYLVANIA DIAMOND EOC - Coming Soon
2025 RUBY D-SNP EOC - Coming Soon
2025 SOUTH EASTERN PENNSYLVANIA RUBY EOC - Coming Soon
Health benefits or health benefit administration may be provided by or through Highmark Wholecare, an independent licensee of the Blue Cross Blue Shield Association (“Highmark Wholecare”). Highmark Wholecare offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal.
Medicare Ombudsman Website
Best Available Evidence
Y0037_1359_M_2025
Last Updated: Oct 1, 2024