SilverSneakers is Highmark Wholecare’s fitness benefit that makes it easy to stay fit and active. It’s available to Medicare D-SNP members starting August 1, 2025. With SilverSneakers, eligible members have access to a nationwide network of gyms, fitness classes, and online resources at no additional cost.
If you have a Highmark Wholecare plan, you’re eligible for SilverSneakers starting August 1, 2025. There are two ways to check if you’re eligible:
1. Online: Visit SilverSneakers.com and use this online tool to check your eligibility based on your location and plan.
2. Over the phone: Call us at the number on the back of your Highmark Wholecare member ID card (TTY: 711). We’re available seven days a week, from 8 a.m.–8 p.m. from October 1–March 31. From April 1–September 30, our representatives are available Monday–Friday, 8 a.m.–8 p.m.
1. Create an online account. Visit SilverSneakers.com and click Check Eligibility on the home page. Then follow the steps to create an account.
2. Find a location near you. On the home page, click Fitness Locations to find participating gyms nearby.*
3. Keep your ID number handy. In your account, you’ll see your 16-digit ID number. You can download a print or digital version of your ID card — or call SilverSneakers for assistance.
4. Visit your gym. Make sure to show your ID number to the front desk staff when you arrive.
If you need help with any of the steps above, call SilverSneakers at 888-423-4632 (TTY: 711), Monday – Friday, 8 a.m. – 8 p.m.
Yes. You can visit any of the 17,000 gyms and community locations in the network.* Visit SilverSneakers.com and click Fitness Locations to find gyms near you.
No. But with thousands of locations nationwide, you don’t need to travel far to find a participating gym.
No. You don’t need to bring a card, but most gyms will ask for your SilverSneakers ID number. So it’s a good idea to write down your ID number — either on a piece of paper or in your mobile device. If you’ve used SilverSneakers before, your ID number will be the same.
Usually, but make sure to check the SilverSneakers website first — it’ll have info about your particular gym. You can also ask the front desk staff. If a class or amenity isn’t included, you can choose to pay for it out-of-pocket.
If you have questions or need help, Member Services is seven days a week, from 8 a.m.–8 p.m. from October 1–March 31. From April 1–September 30, our representatives are available Monday–Friday, 8 a.m.–8 p.m. Call the number on the back of your member ID card (TTY: 711).
SilverSneakers is a registered trademark of Tivity Health, Inc. © 2025 Tivity Health, Inc. All rights reserved.
*Participating locations (“PL”) are not owned or operated by Tivity Health, Inc. or its affiliates. Use of PL facilities and amenities is limited to terms and conditions of PL basic membership. Facilities and amenities vary by PL. Inclusion of specific PLs is not guaranteed and PL participation may differ by health plan.
Health benefits or health benefit administration may be provided by or through Highmark Wholecare, an independent licensee of the Blue Cross Blue Shield Association (“Highmark Wholecare”). Highmark Wholecare offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal.
Medicare Ombudsman Website
Best Available Evidence
Y0037_1359_M_2025
Last Updated: July 14, 2025
