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Renewing your Medicaid benefits

Get ready to renew Medicaid benefits for you or your child. The process is simple — you can complete it in three easy steps.

Renewing your Medicaid benefits

Get ready to renew Medicaid benefits for you or your child. The process is simple — you can complete it in three easy steps.

Watch our video

Step 1

Keep an eye out for your renewal packet from the County Assistance Office. It contains the forms you’ll need to fill out.

If you want to get a head start, you can renew online 60 days before your due date. Visit dhs.pa.gov/COMPASS or use the myCOMPASS PA mobile app to find your renewal date.
Step 2

Gather the paperwork you’ll need to help determine if you qualify for Medicaid coverage.
Step 3
Complete and submit your forms and documents. If you waited for your renewal packet, you can do this by:
- Going online and visiting dhs.pa.gov/COMPASS.
- Calling 1-866-550-4355 — a rep will work with you to complete your renewal.
- Mailing your packet to the County Assistance Office.
- Dropping it off in person.

Make sure everything is completed and submitted by your renewal date.

If you have any questions, we can help.

Call 1-866-550-4355 or visit dhs.pa.gov/COMPASS. You can also call us at 1-844-381-0003 (TTY 711).

If you or your child are no longer eligible for Medicaid, you have options.

Your eligibility information will be provided by Pennie^®, PA's official health insurance marketplace (ACA), and you will recieve a letter with your Pennie account, available savings, and a shopping deadline. To avoid a gap in coverage, enroll within the first 60 days.

For CHIP plans, your child could qualify for free or low-cost coverage depending on your household size and income.

Highmark and its affiliated companies offer plenty of other low-cost plans to choose from. Both our individual and family plans through Pennie and Children's Health Insurance Program (CHIP) plans offer affordable coverage and great benefits.

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Gateway Health Plan, Inc. d/b/a Highmark Wholecare is an independent licensee of the Blue Cross Blue Shield Association. Highmark Wholecare offers HMO plans with a Medicare Contract. Enrollment in these plans depends on contract renewal.

Your managed care plan may not cover all your health care expenses. Read your member handbook carefully to determine which health care services are covered.

Highmark Wholecare provides Medicaid coverage for Blue Shield in 13 counties in central PA and Blue Cross Blue Shield in 14 counties in western PA. Highmark Wholecare provides Medicare Dual-Eligible Special Needs Plans (HMO D-SNP) for Blue Shield in 30 counties in central and northeastern PA, 5 counties in southeastern PA, and for Blue Cross Blue Shield in 27 counties in western PA.