Member and Provider Services 1-800-392-1147
Family Health Council 1-800-532-9465
Health Choices 1-800-440-3989
TDD/TTY: 711
Claims and Referral Forms Mailing:
Highmark Wholecare
Claims Processing
P.O. Box 211713
Eagan, MN 55121
Claims Inquiries and Administrative Reviews (Provider Disputes):
Highmark Wholecare
P.O. Box 535191
Pittsburgh, PA 15253-5191
Send us a request by fax to: All Providers 1-844-207-0334
Clinical Provider Appeals:
Highmark Wholecare
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Send us a request by fax to:
Member Complaints and Appeals:
Highmark Wholecare
Attn: Member Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Fax: 412-255-4503
If you suspect Fraud, Waste, or Abuse please click here.
If you are an Agent interested in selling our products, please call Agent Support at 1-888-871-0417.
Pennsylvania 1-800-685-5209
TDD/TTY: 711
8 a.m. - 8 a.m. Eastern Time
7 Days a week from October 1 through March 31.
* From April 1 through September 30 our business hours are 8 a.m. - 8 p.m., Monday through Friday.
Medical and Behavioral Health Claim Forms (PA Medicare Assured)
Highmark Wholecare
Claims Processing Center
P.O. Box 211164
Eagan, MN 55121
Claims Inquiries and Administrative Reviews (Provider Disputes):
Highmark Wholecare
Attention: Claims Review
444 Liberty Ave, Suite 2100
Pittsburgh, PA 15222
Clinical Provider Appeals:
Highmark Wholecare
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Send us a request by fax to:
Member Complaints and Appeals:
Highmark Wholecare
Attn: Member Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Fax: 412-255-4503
If you suspect Fraud, Waste or Abuse please click here.
For information regarding your specific benefits, click here.
Please be aware that our offices are closed on the following holidays. If an answering service is reached, please leave a message and your call will be returned as soon as possible.
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