Member and Provider Services 1-800-392-1147
Family Health Council 1-800-532-9465
Health Choices 1-800-440-3989
TDD/TTY: 711
Claims and Referral Forms Mailing:
Highmark Wholecare
Claims Processing
P.O. Box 211713
Eagan, MN 55121
Claims Inquiries and Administrative Reviews (Provider Disputes):
Highmark Wholecare
P.O. Box 535191
Pittsburgh, PA 15253-5191
Send us a request by fax to: All Providers 1-844-207-0334
Clinical Provider Appeals:
Highmark Wholecare
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Send us a request by fax to:
Member Complaints and Appeals:
Highmark Wholecare
Attn: Member Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Fax: 412-255-4503
If you suspect Fraud, Waste, or Abuse please click here.
If you are an Agent interested in selling our products, please call Agent Support at 1-888-871-0417.
Pennsylvania 1-800-685-5209
TDD/TTY: 711
8 a.m. - 8 a.m. Eastern Time
7 Days a week from October 1 through March 31.
* From April 1 through September 30 our business hours are 8 a.m. - 8 p.m., Monday through Friday.
Medical and Behavioral Health Claim Forms (PA Medicare Assured)
Highmark Wholecare
Claims Processing Center
P.O. Box 211164
Eagan, MN 55121
Claims Inquiries and Administrative Reviews (Provider Disputes):
Highmark Wholecare
P.O. Box 535191
Pittsburgh, PA 15253-5191
Clinical Provider Appeals:
Highmark Wholecare
Attention: Provider Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Send us a request by fax to:
Member Complaints and Appeals:
Highmark Wholecare
Attn: Member Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Fax: 412-255-4503
If you suspect Fraud, Waste or Abuse please click here.
For information regarding your specific benefits, click here.
To find a Sales rep to help you with Wholecare's Medicare D-SNP plans click here.
Please be aware that our offices are closed on the following holidays. If an answering service is reached, please leave a message and your call will be returned as soon as possible.
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