Member Programs and Services

Highmark Wholecare Helps Meet Your Needs

Highmark Wholecare provides programs and services that help you meet more than your basic medical needs. These programs and services include:

Expanded Services


As a Highmark Wholecare member, help is always just a phone call away. If you’ve had a recent diagnosis, treatment options or surgery our NurseLine can help you with:

  • Current symptoms
  • Medication side effects
  • Self-care home treatments
  • When to go to the doctor
  • When to go to the Urgent Care Center or Emergency Room
  • Preventive care and lab tests

A professional nurse is available 24 hours a day, 7 days a week to answer your questions.

Call 1-855-805-9408; TTY/TDD: 711

If you experience an emergency, please call 911.


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Wellness Coaching

Our program that provides access to wellness coaches. This program is available to all of our members. The different kinds of wellness coaches includes:

  • Registered Dietician
  • Certified Diabetes Care and Education Specialists
  • Certified Rehabilitation Counselor

Registered Dieticians
These wellness coaches are healthy food experts who can help answer your questions. These experts can help you learn about how the food you eat could impact any medical issues you have.

Certified Diabetes Care Specialist
These wellness coaches will help you learn about taking medicines and how to live with diabetes. They will help you learn how to take your medication. You will set goals to get moving. Your food expert will be able to help you eat the right foods for your diabetes.

Certified Rehabilitation Counselor
This wellness coach will help you prevent or reduce falls. They will ask you some questions about your risk for falling. A home safety checklist will also be done to make sure your home is as safe as possible.

Contact a Wellness Coach by asking for the Special Needs unit when calling 1-800-392-1147. If you are a Teletypewriter user call 711 or 1-800-654-5984.


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MOM Matters

Having a new child can be challenging. Our MOM Matters program provides extra help to mothers and their new babies.

Learn how the MOM Matters program helps new families.


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Housing Coordination

Navigating the local and regional housing system can be challenging. Our Housing Coordinators can help you with:

  • Seeking safe, affordable and accessible housing
  • Learning more about programs that offer assistance with financial/ rent assistance or home maintenance
  • Lead/ mold/ mildew/ pest control resources
  • Utility assistance resources
  • …and more!

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Get Your GED

Many jobs now require a high school diploma or General Educational Development (GED) and getting your GED gives you the chance to earn at least $9,000 more a year! Don’t miss the opportunity to take your GED test at NO COST.

In order to qualify for this benefit, you must:

  • Be a current Highmark Wholecare member
  • Be at least 17 years old
  • Be a Pennsylvania resident
  • Not enrolled in any other school program

Contact Member Services at 1-800-392-1147 TTY 711 to learn more


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Boys & Girls Clubs

Are you enrolled in the Boys & Girls Clubs programming, or do you want to enroll?

You can have the monthly membership dues paid by Highmark Wholecare!

In order to qualify, you must:

  • Be a current Highmark Wholecare member
  • Be between the ages of 6-18 for the Olivet Boys and Girls Clubs in Reading [see website for more info on the benefits of youth participation in this club]:
  • Be between the ages of 5-24 for the Boys & Girls Clubs of Western Pennsylvania [see website for more info on the benefits of youth participation in this club]:
  • Live near one of the clubhouse locations

For more information call Member Services at 1-800-392-1147 TTY 711.


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Meeting Your Needs

We care about the whole of you. That’s why we created a tool to help connect you to even more support resources. The Highmark Wholecare Resource Center provides information on national and state programs and services. There are thousands of programs to help you with food, housing and other needs that you can find with this tool.

For example, you can get help finding temporary housing or paying for housing. You can also find programs to help in the following areas:

  • Housing
    • Help paying for housing
    • Housing advice
    • Maintenance and Repairs
    • Residential Housing
    • Temporary Housing
  • Food
    • Healthy food
    • Food delivery
    • Emergency food pantries
    • Help paying for food
    • Meal delivery
  • Transportation
  • Utilities
    • Internet
    • Broadband

Explore additional community programs and services by entering your zip code and searching for the help you need: Highmark Wholecare Resource Center

Goodness Rewards

When you make the right choices, you deserve a reward. Healthier lifestyle decisions are no exception. Our Goodness Rewards program gives members a gift card that is good at over 100 locations. Each time you complete an approved activity, you get a reward.

Contact Us

For additional questions call:

1-833-559-2858 (TTY: 711)

Monday – Friday, 7 a.m. to 7 p.m.