What's New at Highmark Inc.
Highmark helps members impacted by natural disasters.
Highmark recognizes how important it is to help those affected by natural disasters, and we often put temporary program changes into effect immediately for our members who live in the affected areas.
For instance, if a State of Emergency is declared, the following waivers are usually put in place for members who reside in the impacted areas (unless your employer opts out):
- Medical authorization requirements
- Claims timely filing
- Paying out-of-network claims as in-network
- Medication refill too soon
These changes usually remain in effect until the State of Emergency is lifted.
To ensure our members aren't inconvenienced, we review all claims dated within the impact timeline. We hope to avoid our impacted members receiving notifications that claims were denied in error.
Our Member Service team is always prepared to respond if you need help. If you have any questions or need assistance, please call the Member Service number on the back of your ID card.