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The difference you can make when you're all for health.

Seniors find support to focus on what’s important

It can be scary when things you rely on change. As you get older, things can change quickly.

All Carol's life, her husband had driven her everywhere. Trips to the grocery store and running errands used to mean time with her husband. It's the kind of reliance that comes from a long and caring marriage.

Now, he isn't able to drive as much, and she worries about getting to the doctor.

But Carol is forming new relationships in her community. Volunteers from Highmark PALS (People Able to Lend Support) pick her up at home and take her where she needs to go.

They help support what is most important to Carol...

Her independence.

Carol is Living Proof that a community of helping hands can build a path to independence.

More than volunteers, PALS

For 20 years, Highmark PALS has helped seniors with just about everything—from getting to appointments and doing yard work to organizing clubs and events.

It is run by volunteers and is free for most Highmark Medicare plan members in certain Pennsylvania and West Virginia counties.

"Grocery shopping, transportation to the doctor's office, and running errands are easy tasks for most of us, but as people grow older, those activities can become more challenging," said PALS Program Coordinator Randy Detweiler.

Highmark PALS helps to make those tasks routine again.

A long relationship with seniors

Highmark PALS was created in 1997 to provide free non-medical services to senior citizens.

These services include:

  • Transportation assistance
  • Friendly visits
  • Pet care
  • Shopping for and/or with recipients
  • Pet therapy
  • Home cleaning (dusting/vacuuming)
  • Home repairs
  • Respite care
  • Laundry
  • Yard work

In addition to these services, Highmark PALS also hosts clubs and events which are open to the community, including:

  • Book clubs (To help build the community, some clubs feature readers from many age groups.)
  • Walking clubs (In 2015 they walked a total of 27.4 million steps. That's halfway around the equator.)
  • Quilt clubs (This includes creating lap robes to donate to community seniors.)
  • Highmark PALS with Pets

The PALS program is run by volunteers and is funded by Highmark. In 2009 the program won the American Health Insurance Plans Community Leadership Award.

Additional information

Anyone interested in learning more about no-cost Highmark PALS program participation or Highmark PALS volunteer opportunities should call 1-800-988-0706 (TTY users call 711), Monday through Friday, 8:30 a.m. to 4:30 p.m.

Highmark Choice Company, Highmark Senior Health Company, and Highmark Senior Solutions Company are Medicare Advantage plans with a Medicare contract. Enrollment in Highmark Choice Company, Highmark Senior Health Company, and Highmark Senior Solutions Company depends on contract renewal. Highmark Choice Company, Highmark Senior Health Company, and Highmark Senior Solutions Company are independent licensees of the Blue Cross and Blue Shield Association.

H3957_H3916_H5106_17_0060 Accepted

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