The mission of Highmark Inc. is to be the leading health and wellness company in the communities we serve. We do this through the innovative products, programs and services we provide throughout Pennsylvania and the nation. In carrying out this mission, we strive to preserve the tradition and reputation that we have built upon our high ethical standards.
Building a strong reputation is difficult but losing it is easy. That is particularly true today as the health care industry, including health insurers, is under increasing scrutiny. Questionable or unlawful acts quickly erode public confidence, causing health care consumers to lose trust.
We recognize that it isn't enough to merely comply with laws and regulations but imperative to abide by the highest ethical standards in serving our customers and community and dealing with our fellow employees. Therefore, it is important that we don't lose sight of one basic principle of integrity — "We care not just for the end result but also for how it's obtained." This means that we conduct ourselves with integrity in everything we do.
Our integrity process sets the ethical tone for conducting business and creates a corporate culture that enhances the reputation of our company. The integrity process includes the principles of integrity and the Code of Business Conduct.
The responsibilities and expectations found in the integrity principles and the Code of Business Conduct aren't new, but they form the backbone of our ethical culture. In fact, over the years, they have become the cornerstones of our commitment to integrity and part of our core values. We invite you to review these standards and hold us to them. This will allow us to preserve and strengthen our long tradition as an ethical organization.
Thank you for your interest in our integrity process.
Melissa M. Anderson
Executive Vice President, Chief Risk, Audit, and Compliance Officer, Highmark Health
David L. Holmberg
President and CEO, Highmark Health and Chairman of the Board, Highmark Inc.
Contact the Enterprise Risk and Governance Division
If you have a concern or general inquiry regarding our integrity process or Code of Business Conduct, please contact the Enterprise Risk and Governance Division toll-free at 1-800-985-1056 or use our secure form.
Highmark Blue Cross Blue Shield serves the 29 counties of western Pennsylvania and 13 counties of northeastern Pennsylvania. Highmark Blue Shield serves the 21 counties of central Pennsylvania and also provides services in conjunction with a separate health plan in southeastern Pennsylvania. Highmark Blue Cross Blue Shield West Virginia serves the state of West Virginia plus Washington County. Highmark Blue Cross Blue Shield Delaware serves the state of Delaware. Highmark Western and Northeastern New York Inc., serves eight counties in Western New York under the trade name Highmark Blue Cross Blue Shield of Western New York and serves 13 counties in Northeastern New York under the trade name Highmark Blue Shield of Northeastern New York. Each of these companies is an independent licensee of the Blue Cross Blue Shield Association. Blue Cross, Blue Shield and the Blue Cross and Blue Shield symbols are registered marks of the Blue Cross Blue Shield Association, an association of independent Blue Cross and Blue Shield companies. All references to “Highmark” in this document are references to the Highmark company that is providing the member’s health benefits or health benefit administration.
Enter your ZIP code so we can show you personalized information.